Frequently Asked Questions

Frequently Asked Questions

Retailers & Distributors

What is the approval process for becoming a Distributor?
Where can I buy a We-Vibe?
How do I get my store listed in the Retailers Directory?
How do I inquire about selling the We-Vibe?
Who distributes the We-Vibe to retailers?

Care & Cleaning

How do I clean my We-Vibe?
Can I boil my We-Vibe?

Using Your We-Vibe

Does it matter which end of the We-Vibe is inserted?
How do I control the We-Vibe?
What is "Harmonic throbbing"?
Why when I press down on the dimple of my We-Vibe I, nothing happens?
What are the 9 vibration modes?
How is the We-Vibe worn while making love?
What kind of lubricant and food products can I use with the We-Vibe?

Charging your We-Vibe

How long does it take to recharge the We-Vibe?
How long does a single charge last?
What is the life expectancy of the We-Vibe?
How do I connect the charger to the We-Vibe?
Can I buy a replacement charger?
What do I do if my We-Vibe will not take a charge?

Our Commitment to Your Safety and the Environment

Does the We-Vibe contain any toxic materials?
Is the We-Vibe RoHS-compliant?
Is We-Vibe WEEE-compliant?
Is We-Vibe REACH-approved?
Is We-Vibe C-Tick-approved?
How do you ensure your operations are carbon-neutral?
Could I receive an electric shock while using the We-Vibe?

Warranty & Returns

What do I do if I receive a defective product?
What is the warranty?

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