In the rare event that your product fails to work due to a defect in workmanship or materials, WOW Tech team will, at itsdiscretion, replace your product with the same or a similar product according to the warranty offered.
In the rare event that your product fails to work due to a defect in workmanship or materials, WOW Tech team will, at its discretion, replace your product with the same or a similar product according to the warranty offered.
Valid warranty claims
Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase. We need to add that the warranty on a replacement is from the original date of purchase on the receipt. A valid receipt is required in order to submit a warranty claim.
Product covered under 2-year warranty*
We-Vibe® Classic, We-Vibe® 4 Plus, Wish by We-Vibe, Pleasure Mate Collection, Dreamy Desire Collection, We-Vibe® Anniversary Collection, Tango by We-Vibe, Touch by We-Vibe, We-Vibe® Sync, We-Vibe® Unite, We-Vibe® Match, Pivot by We-Vibe, Verge by We-Vibe, Ditto by We-Vibe, Sensations Unite Collection, Sensations in Sync Collection, Gala by We-Vibe, Jive by We-Vibe, Bloom by We-Vibe, Nova by We-Vibe, Rave by We-Vibe, Vector by We-Vibe, Chorus by We-Vibe, Melt by We-Vibe
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
*warranty period may be longer where required by law
Product information needed for a warranty claim
1. Proof of purchase. If you do not have proof of purchase, your product is not covered under this warranty program.
2. Purchase date.
3. Purchase location (i.e., web site or store name).
4. Defect description.
5. Product serial number (located on the bottom of the box above the larger barcode or located on the product for the Thrill by We-Vibe).
To make a warranty claim
After completing the Warranty Request Form our Customer Service Team will contact you and sent you further instructions. Please do not send any product back to us without contacting us first. If your Warranty claim is valid we will cover the shipping costs for the replacement item.
Disclaimer
We-Vibe products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.
Where to find serial number?
Your We-Vibe serial number is located on the bottom of the box above the larger barcode. It is formatted as: *########* or *########_#####*
