Frequently Asked Questions

General FAQs


Do health professionals endorse your products?


We-Vibe products are universally embraced as important enablers for healthy sexual relationships.

We-Vibe II is a favourite of relationship therapists, sexual health experts and medical professionals worldwide, including Dr. Laura Berman (as featured on the Dr. Oz Show), Dr. Trina Read, Dr. Robin Milhausen (as featured on Steven & Chris TV show) and hundreds of others. They recommend We-Vibe II to any couple seeking to enhance the intimacy and sexual satisfaction of their relationship. We-Vibe II is also recommended as a Kegel exerciser for mothers who have recently given birth or to any woman wanting the many benefits of strengthened Kegel muscles.

We-Vibe II has received every major relevant product award and has been featured at numerous prestigious scientific, medical and academic research conferences, including the Society for the Scientific Study of Sexuality (SSSS), the American Association of Sexuality Educators, Counselors and Therapists (AASECT), and the Guelph Sexuality Conference.

How do I clean my We-Vibe products?


Simply wash your We-Vibe product with soap and water after every use. Rubbing alcohol or a 10% bleach solution can be used to clean if desired. To avoid battery or motor damage, DO NOT BOIL your We-Vibe products, place them in the dishwasher or subject them to temperatures higher than body temperature.

How do you determine the optimal shape for your products?


Each massager is artfully sculpted so that vibrations can stimulate with just the right force at the right locations. Given the variety in human anatomy and sensitivity, that means product contours and flexibility need to enable users to easily find their "sweet spots." Overall shape, the location of ridges and the orientation of flat spots need to be just right.

Comfort and ease-of-use are also key factors; after all, these are products that are often used in dim light, with slippery, lube-covered hands, in moments of intense excitement! Under these circumstances, people get easily frustrated with products that are difficult or clumsy to hold and operate. All We-Vibe products are designed to be easy to grip and very simple and intuitive to control by touch alone. They enhance the lovemaking experience, rather than interfere with it because of bad design, awkward straps or trailing wires.

How do your products provide the most satisfying stimulation possible?


Vibrating massage products all use a rotating electric motor with an offset weight to generate vibrations. Most use inexpensive stock motors originally designed for cell phones and other applications; their speed and power characteristics have not been designed or tuned for sexual stimulation. Most operate at too high a frequency, creating an irritating high-pitched buzzing sensation. Developing an intimate massager with a more satisfying low frequency rumble across a range of power settings requires custom-engineered, high-quality motors that will operate quietly and not burn out quickly. That means superior bearings, gold contacts, expensive tungsten (not lead!) weights, high-efficiency designs, tight tolerances and uncompromising quality assurance processes. With motors, as with most things, you get what you pay for.

How much can I save in battery costs with your rechargeable products?


All We-Vibe products feature high-quality rechargeable power systems that are convenient, kind to the environment and save you hundreds of dollars over several years of reliable use compared with cheap products that use replaceable batteries. Our high-quality NiMH batteries have a lifespan of at least 500 discharge cycles and a relatively flat discharge profile to maintain power until the charge is completely depleted, and they demonstrate minimal loss in ability to hold their charge after many cycles.

Other products, particularly small devices that consume disposable watch batteries, do not provide sufficient power, require frequent replacement and contribute to landfill congestion with toxic material.

How quiet are your products?


We-Vibe products set the standard for discreet, quiet operation. At full power, they are no louder than low-level conversation in a library.

What does the mainstream media have to say about your products?


We-Vibe II has created nothing short of a mainstream media sensation since its introduction. It has been featured on Dr. Oz and other prime time TV and radio shows, covered by the New York Times and reviewed by Oprah.com, Cosmopolitan, GQ and dozens of other international lifestyle magazines. We-Vibe has been featured in the VIP gift packages given to celebrities at the Academy Awards, the Super Bowl and many other major cultural events. Couples at dinner parties all over the world have also talked it about openly.

What is the life expectancy of We-Vibe products?


Unlike many products that burn out after a few months, all We-Vibe products are designed to last for hundreds of charges and many years of enjoyment. They feature high-quality rechargeable batteries and custom-designed, high-power vibrating motors with special bearings and gold-plated contacts.

What is your guiding product design philosophy?


Every We-Vibe product is developed to have a dramatic positive impact on healthy sexual satisfaction while being of the highest quality, long lasting and completely body-safe. Our product designs spring from a deep understanding of the science and physiology of sexual response and the psychology of intimacy — achieved through painstaking research, product development and testing.

As the ultimate in romantic gifts, all We-Vibe products are also designed to be beautiful, nonthreatening, pleasing to touch and operate and elegantly packaged.

Read more about our design philosophy.

What kind of lubricant can I use with my We-Vibe product?


For the best experience, we recommend using a quality lubricant with We-Vibe® intimate massagers. Here’s what to look for in a quality water-based lubricant:

  • CE-marked medical-grade products
  • Only use water-based lubricants from known manufacturers
  • Dermatologically tested and approved
  • A product free of preservatives, comedogenic oils and perfume additives

For We-Vibe II and We-Vibe 3, use plenty of lubricant on the surface that the penis slides against while making love. Use lubricant sparingly on other surfaces so that We-Vibe II will hug securely and comfortably in place during use.

What types of couples enjoy We-Vibe products?


We-Vibe products are enjoyed by millions of couples, from all walks of life and aged from 18 to over 80 years old. We-Vibe II is the one of the fastest selling sexual wellness products of its type in history. Our products are given as the ultimate intimate gift throughout the year: Christmas, Valentine's, weddings, anniversaries, birthdays, prior to romantic vacations, to make-up or just to please one's partner (and oneself!) any time of year.

What was the inspiration for the world's most popular couples massager?


Daydreaming to the hum of his car tires on the asphalt during a long road trip, inventor Bruce Murison wondered why there wasn't a massager that could just slide in between a couple while they made love. That started a journey of another type for Bruce and his wife, Melody. The more Bruce researched, the more he found an industry full of products that were intimidating, poorly designed and cheaply made. Bruce and Melody founded Standard Innovation Corporation and Bruce dedicated himself to the enormous — and enormously important — task of creating safe, high-quality, eco-friendly sexual wellness products that enhance the lovemaking experience for couples. Many years and thousands of design iterations later, the patented, silicone-encased, worn while making love We-Vibe was born. Since then, We-Vibe products have taken the world by storm. They are enjoyed by millions of couples, from all walks of life and aged from 18 to over 80 years old, and have become among the fastest selling sexual wellness products of its type in history.

Where can I buy a We-Vibe?


We-Vibe products are proudly sold in thousands of drug stores and fine boutiques in over 50 countries. Please see our Store Finder for a store near you. For wholesale inquiries, Contact Us or one of our Distribution Partners.

Who is the company behind the We-Vibe products?


Standard Innovation Corporation, headquartered in Ottawa, Canada, is the sexual wellness products company that brings you the We-Vibe family of intimate massagers and accessories. All of the design and engineering of our award-winning and patented products is done in Canada. Our mission is to help couples enjoy more pleasure and intimacy by providing beautiful, high-quality, innovative and intimate gifts that are shared in use.

Customer Support


Can I buy a replacement charger?


Information about purchasing a replacement charger online (for Customers in the USA and Canada) can be found here. You can also email customer-care@we-vibe.com or use this contact form.

What do I do if my We-Vibe will not take a charge?


In general, ensure that the wall outlet where the charger is plugged in has power available.

  • We-Vibe I: ensure that the switch is in the center-off position, and that the charging pin is inserted completely. Turn or twist the pin a few times to insure good contact is made. Repeat the charging sessions for 24 hrs.
  • We-Vibe II: ensure that the charging pin is inserted completely. Turn or twist the pin a few times to insure good contact is made. Repeat the charging sessions for 24 hrs.
  • We-Vibe Touch/Tango/Salsa: ensure that the magnetic cap is properly aligned and making good contact. Once plugged in, the charger cap will illuminate to indicate that it is charging.

If the product still does not take a charge, email customer-care@we-vibe.com or use this contact form.

What is your warranty?


All We-Vibe products are designed and made to the highest quality standards and enjoy one of the lowest defect return rates in the industry. We replace all defective items within the warranty period with proof of purchase. Please see our Warranty page for details.

Our Commitment to Your Safety and the Environment


Are We-Vibe products C-Tick-approved?


Yes, all We-Vibe products comply with electromagnetic compatibility regulations and are C-Tick-approved. C-Tick approval signifies compliance with the Australian Communications and Media Authority (ACMA) Electromagnetic Compatibility (EMC) regulations that limit the radio frequency emissions produced by any electrical/electronic product.

Are We-Vibe products REACH-approved?


Yes, We-Vibe products are made from only the highest quality, body-safe and eco-friendly materials and are fully REACH-approved. Registration, Evaluation, Authorisation and restriction of CHemicals (REACH) is a European Union Regulation that addresses the production and use of chemical substances and their potential impacts on both human health and the environment. It currently addresses 46 hazardous chemicals and is the strictest law to date.

Are We-Vibe products RoHS-compliant?


Yes, We-Vibe products are made from only the highest quality, body-safe and eco-friendly materials and are fully RoHS-compliant. The Restriction of Hazardous Substances (RoHS) is a European Union directive that restricts the use of hazardous materials (lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls and polybrominated diphenyl ether) in the manufacture of various types of electronic and electrical equipment.

Are We-Vibe products WEEE-compliant?


Yes, we are committed to environmentally safe and sustainable business practices and are WEEE-compliant. Waste Electrical and Electronic Equipment (WEEE) is a European Union directive that sets collection, recycling and recovery targets for electrical goods and is part of a legislative initiative to solve the problem of huge amounts of toxic e-waste. The directive imposes the responsibility for the disposal of waste electrical and electronic equipment on the manufacturers or importers of such equipment. Those companies should establish, or make use of, an infrastructure for collecting WEEE in such a way that "Users of electrical and electronic equipment from private households should have the possibility of returning WEEE at least free of charge." Also, the companies are compelled to use the collected waste in an ecologically friendly manner.

How do you ensure that all We-Vibe products are safe for my body?


All We-Vibe products are completely body-safe, unlike many other products, which may contain high levels of lead, phthalates and other toxic materials. We-Vibe products are made from only the highest quality, safe materials and are covered by 100% medical-grade silicone or body-safe PC-ABS plastic — the same materials that are approved by the most stringent laws in the world for toys and food containers that are put into the mouths of babies. We use reputable, independent laboratories to thoroughly test all of our products to ensure that they exceed the strictest health and safety standards, including RoHS and REACH. We spend millions of dollars in product design, materials selection and independent testing to make our products among the safest in the world.

How do you ensure that your operations are carbon-neutral?


We are fully committed to environmental sustainability. We design our products, packaging and all of our manufacturing, shipping and operational processes to leave a minimal environmental footprint. We purchase carbon-offset credits to ensure that our global operations are carbon-neutral.

Lots of companies claim they use "medical-grade silicone" or "FDA-approved" materials. Are they all equally safe?


Consumers need to be aware of misleading claims about product materials. Plastic and silicone products are often touted as "FDA-approved" or "medical grade," but that isn't always the whole story. For example, some companies have claimed their products are made with silicone only to blend that material with other lower quality materials, rendering the final composition impure. If the material gives off any odour, it is not pure silicone and should be avoided. Quality control in the manufacturing and curing process also matters; some silicones require a proper post-cure step to drive out volatile compounds. Sloppy manufacturing can result in an otherwise safe material containing toxic compounds. Another factor in material safety is the use of pigments, additives, paints and other coatings that are applied in the manufacturing process that might overshadow the safety of the base material. Buyers need to beware and only purchase from reputable companies that will answer all of their questions regarding product safety in an honest, straightforward manner.

All We-Vibe products are completely body-safe and exceed the strictest consumer safety regulations, such as Europe's RoHS (Restriction of Hazardous Substances) and REACH (Registration, Evaluation, Authorisation and restriction of CHemicals) directives, which restrict the use of hazardous materials such as lead, mercury, cadmium, various phthalates and a growing list of other substances.

What makes We-Vibe so "Eco-Sexy?"


We are deeply concerned about the environment and are leading the sexual wellness industry with comprehensive, sustainable business practices that span product design and component selection, manufacturing processes, distribution and the responsible recovery, recycling and disposal of our products and their packaging. In addition to reducing our footprint as much as possible, we invest in carbon credit programs to ensure that our entire business is carbon-neutral.

We also ensure that we exceed the strictest health and environmental product laws in the world, such as the European Union's WEEE (Waste Electrical and Electronic Equipment) directive, which addresses the problem of toxic e-waste through collection, recycling and recovery programs for electrical and electronic goods.

We-Vibe 4 Plus


What’s unique about We-Vibe 4 Plus?


We-Vibe 4 Plus allows couples to experience a new level of shared sexual pleasure:

  • Get more with the app - Play together, even when you’re apart. We-Connect keeps couples together from anywhere in the world.
  • Smartphone control: Get more remote control features including independent motor control and 5 bonus modes with the app
  • Create custom vibration playlists with the app
  • Connect and play with your lover from anywhere in the world with the app
  • Compact, body-hugging form — stiff mid-section designed to stay in place
  • New Tide Vibe mode: alternates vibration between the clitoral stimulator and the G-spot stimulator.
  • More fun experimenting together: the advanced wireless remote control allows for easy selection of vibration mode and for new intensity control to fine-tune the stimulation. This easy-to-use remote control lets you experiment with different vibration modes without missing a beat. No need to stop the action or fumble in the dark. Fighting for the remote has never been so much fun.
  • Everything is better when wet: the massager is 100% waterproof (entirely encased in silicone with no openings) for fun in more places like the shower. Just keep the remote control out of the water.
  • Discreet and travel-friendly: the charger doubles as a compact and discreet case for storage and travel and USB charging means you can charge it anywhere in the world.
  • Whisper-quiet: lets you focus on shared pleasure.
  • Recharging has never been so easy: simply place your We-Vibe 4 Plus massager into the charger base cradle. Plug into a USB port or USB power adapter, such as one used to charge a mobile phone. A single charge provides up to 3 hours of pleasure depending on the vibration mode you use. Modes with higher vibration speeds will drain the battery faster.

How do I control my We-Vibe 4 Plus?


You can control your We-Vibe 4 Plus directly using the push button on the end of the clitoral stimulator (the larger end with the We-Vibe logo), using the wireless remote control or for the best experience use the We-Connect app on your smartphone.

To control We-Vibe 4 Plus using the massager control button: Press and release the control button to turn your We-Vibe on. Press and release the control button again to advance to the next vibration mode — make sure you try all the modes. To turn off your We-Vibe 4 Plus, simply press and hold for 2 seconds. When you restart your We-Vibe 4 Plus, it will resume at the last vibration mode selected.

To use the remote control, turn on your We-Vibe 4 Plus by pushing the control button on the massager. Then, use the up/down buttons to step through 10 levels of intensity, or press and hold the up button to soar to max right away. Use the left/right buttons to go backward or forward through the modes — including the new Tide mode that alternates between the internal and external motors and provides waves of pleasure. To turn off your We-Vibe 4 Plus using the remote, hold the down button for 2 seconds.

Within 30 minutes of being turned off, the remote control unit remains on standby and can be used to restart your We-Vibe 4 Plus massager. After 30 minutes, your We-Vibe 4 Plus massager control button must be used to turn it on before the remote control can be used.

Get more with the app. More remote control features and 5 bonus modes. Make custom vibration patterns – choose vibe, duration and intensity and build a playlist. Play together — even when apart — connect with your partner across the room or on a different continent. To use your We-Vibe 4 Plus with your smartphone download the app from the App Store or Google Play.

What is the range of the wireless remote or smartphone control?


The We-Vibe remote control or your smartphone with the app will operate your We-Vibe 4 Plus massager within a range of about 3 meters (10 feet). When using the Connect feature with the app, your partner’s smartphone can be anywhere with a WiFi or broadband connection and the We-Vibe user’s smartphone must be within the 3 meters (10 feet) range and have a WiFi or broadband connection.

How do I pair or resynchronize my We-Vibe 4 Plus and remote?


To pair or resynchronize the remote control with your We-Vibe 4 Plus vibrator:

  1. If your We-Vibe is paired to your smartphone and the app you must first disconnect it from the app. From the Shortcut Menu (3 dots on the top right) select, Disconnect from We-Vibe. If you have not paired with the app, proceed to step 2.
  2. Press and hold the control button on the We-Vibe 4 Plus for 5 seconds. You We-Vibe will pulse twice to let you know it’s ready to be paired.
  3. With the remote and We-Vibe next to each other, press and hold any button on the remote control for 5 seconds.
  4. The light on the remote will blink 3 times and your We-Vibe will pulse 3 times when it’s paired.

What are the various vibration modes?


The modes available depend on how you are controlling your We-Vibe 4 Plus

PLACEHOLDER

Can I use We-Vibe 4 Plus in the shower?


We-Vibe 4 Plus is completely waterproof and may be enjoyed in the shower, but keep in mind that the remote control is not waterproof.

Also, the remote control will not work when your We-Vibe 4 Plus massager is completely submerged in water, like in the bath — water will weaken the radio frequency signals. Use the control button on the clitoral stimulator to control your We-Vibe 4 Plus when it is submerged in water.

What should I do if my remote control gets wet?


If the remote control is used underwater or dropped in water, it will likely get water inside. Open it, remove the battery, and drain any water. After the remote dries out, replace the battery, close the case, and start using it again.

Why is my remote control not working?


There are a number of reasons why your remote control may not be working:

  1. It may not be paired with your We-Vibe 4 Plus . To sync the remote control with your We-Vibe 4 Plus vibrator:
    1. Press and hold the control button on the We-Vibe 4 Plus for 5 seconds. You We-Vibe will pulse twice to let you know it’s ready to be paired.
    2. With the remote and We-Vibe next to each other, press and hold any button on the remote control for 5 seconds.
    3. The light on the remote will blink 3 times and your We-Vibe will pulse 3 times when it’s paired.
  2. There may not be a direct line of sight between the remote control and your We-Vibe 4 Plus. Similar to the remote control for many televisions, the remote control requires a direct line of sight to operate your We-Vibe 4 Plus.
  3. It may have been more than 30 minutes since you used the remote control with your We-Vibe 4 Plus. We-Vibe 4 remains on standby for 30 minutes after the massager is turned off, then it “goes to sleep” to preserve battery life. Simply use the control button on your We-Vibe 4 Plus massager to restart your We-Vibe 4 Plus and reactivate the remote control.
  4. You may be too far away from your We-Vibe 4 Plus. The remote control operates within 3 meters (10 feet) of the We-Vibe 4 Plus.
  5. You are trying to use the remote control through water. The We-Vibe 4 Plus remote control does not work when your We-Vibe 4 Plus is submerged in water, although it does work in the shower. Use the control button on the clitoral stimulator to control your We-Vibe 4 Plus when it is submerged in water.
  6. You may be using your We-Vibe 4 Plus in a position where the external arm that contains the receiver is completely enveloped in tissue. This can happen during full frontal intercourse, for example. Because our bodies are 80% moisture, enveloping the receiver in moisture attenuates and distorts the radio frequency signal between your We-Vibe 4 Plus and the remote control so that the remote control may not work.
  7. The remote control may have become damaged. Customers in the U.S. and Canada can purchase a replacement remote control and other accessories on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

How will he and the We-Vibe 4 Plus both fit at the same time?
Will the We-Vibe 4 Plus get in his way?


The We-Vibe 4 Plus G-spot stimulator is designed to rest against the inner anterior wall of the vagina, out of the way of the penis. The mid-section of We-Vibe 4 Plus is slim to allow room for him to enter comfortably and enjoy the heightened sensation.

Does it matter which end is inserted internally?


Yes. The smaller end — the G-spot stimulator — is scientifically designed to target the G-spot during intercourse. The larger end — the clitoral vibrator — includes the control button, so it should always be kept outside the body.

How should I clean my We-Vibe 4 Plus?


Clean your We-Vibe 4 Plus with soap and water before and after every use.

Do I need to sterilize my We-Vibe 4 Plus?


No. Your We-Vibe 4 Plus is made with 100% medical-grade silicone, so soap and water is all that is needed. Never boil, bake, microwave or put your We-Vibe 4 Plus, the charging base or the remote control in a dishwasher.

Where should I store my We-Vibe 4 Plus?


We recommend that you store We-Vibe 4 Plus on its charging base with the lid on to keep the dust out. If you’re using your We-Vibe 4 Plus regularly, keep the charging base plugged in so the charge is automatically topped up when necessary. Unplug the charging base for long-term storage.

How do I charge my We-Vibe 4 Plus?


WARNING: Always keep your charger unit away from water. Wash and dry your We-Vibe massager before charging.

Simply place your We-Vibe 4 Plus massager into the pockets in the charger base and plug in the charger base. The clitoral stimulator (the larger end with the We-Vibe logo) fits into the center of the charging base. The G-spot stimulator fits in the back, where the charging cable is attached, and there is room for the remote in front (remote does not charge). The charger automatically detects that your We-Vibe 4 Plus massager is in place, the yellow light begins to blink, and it begins charging.

  • Light blinking: Charging
  • Light on: Fully charged
  • Light off: No power, or We-Vibe 4 is incorrectly inserted

To charge your We-Vibe 4 Plus plug the USB cable into any USB port or USB power adapter, such as one used to charge a mobile phone. When a computer USB port is used, keep in mind that your We-Vibe 4 Plus will not charge if your computer goes to sleep or into hibernation mode.

If you store your We-Vibe 4 Plus off the charging base, the charge is maintained for several months but will gradually diminish over time. For best performance and long battery life, recharge before vibrations weaken noticeably.

Your We-vibe 4 Plus will not charge if it is too hot (+45 degrees Celsius). The LED on the charger will blink once every 5 seconds until the temperature reaches a safe level. At that point, charging will begin automatically.

The snug-fitting lid turns the charger into a discreet storage and travel case for your We-Vibe 4 Plus massager and remote control unit.

How long does it take to charge?


A full charge takes up to 4 hours, depending on the charge remaining in your We-Vibe 4 Plus. The charger light will illuminate and begin to blink when charging is taking place. You can leave it plugged in and charging if you use it regularly — it cannot be overcharged. Unplug for long-term storage.

Why doesn’t my We-Vibe 4 Plus package include a USB power adapter for charging?


In the interest of conservation, a USB power adapter is not included with We-Vibe 4 Plus models that have USB charging. Many people already have USB ports on their computers or USB power adapters for other electronic devices such as mobile phones. USB power adapters are also widely available for purchase. You can use any commercially available USB power adapter with your We-Vibe 4 Plus.

Why doesn’t my charger LED blink when my We-Vibe 4 Plus is inserted into the charging base?


It could be because your We-Vibe battery is completely drained. As a result, it may take up to 3 minutes for the charging light to start showing your We-Vibe is being charged.

Does the remote control charge while it is in its charging base?


No. The remote control has a special, non-rechargeable battery that is designed to last many years. Should your remote battery die, you can replace it with any commercially available button cell, model CR2032.

How long will my remote battery last?


Your button cell battery should last about 4 years, depending upon use.

What should I do if my We-Vibe 4 Plus charging base or cable is lost or broken?


Customers in the U.S. and Canada can purchase a replacement We-Vibe 4 Plus charging base or cable on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

Can I use other vendors’ USB cables with my We-Vibe 4 Plus?


Yes, you can use any commercially available micro-USB cable with the charging base.

Can I use my We-Vibe 4 Plus USB cable with my other electronic devices?


No. The We-Vibe 4 Plus USB cable is custom-designed and intended only for use with We-Vibe products.

Can I buy replacement parts for my We-Vibe 4 Plus?


Yes. Customers in the U.S. and Canada can purchase a replacement charging base, cable and remote control on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

Can I get a replacement remote control if I lose mine?


Yes. Customers in the U.S. and Canada can purchase a replacement remote control on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

To activate your new remote control, pair it with your existing We-Vibe 4 Plus massager by following these steps:

  1. Press and hold the control button on the We-Vibe 4 Plus for 5 seconds. You We-Vibe will pulse twice to let you know it’s ready to be paired.
  2. With the remote and We-Vibe next to each other, press and hold any button on the remote control for 5 seconds.
  3. The light on the remote will blink 3 times and your We-Vibe will pulse 3 times when it’s paired.

This completes the pairing process, and the remote control can now be used to control your We-Vibe 4 Plus.

We-Vibe 4


What’s unique about We-Vibe 4?


We-Vibe 4 allows couples to experience a new level of shared sexual pleasure:

  • New design for enhanced stimulation: We-Vibe 4’s new compact, body-hugging form and stiffer mid-section make for a snug fit, so she feels stronger, more directed vibrations. Like all We-Vibe massagers, the high-quality, custom-engineered motors provide deep, rumbling vibrations that are more stimulating.
  • New silky-smooth, soft finish: comfortable, medical-grade silicone is body-safe and ultra comfortable. Easy to clean with soap and water.
  • New Echo Vibe mode: alternates vibration between the clitoral stimulator and the G-spot stimulator.
  • More fun experimenting together: the advanced wireless remote control allows for easy selection of vibration mode and for new intensity control to fine-tune the stimulation. This easy-to-use remote control lets you experiment with different vibration modes without missing a beat. No need to stop the action or fumble in the dark. Fighting for the remote has never been so much fun.
  • Everything is better when wet: the massager is 100% waterproof (entirely encased in silicone with no openings) for fun in more places like the shower. Just keep the remote control out of the water.
  • Discreet and travel-friendly: the charger doubles as a compact and discreet case for storage and travel and USB charging means you can charge it anywhere in the world.
  • Whisper-quiet: lets you focus on shared pleasure.
  • Recharging has never been so easy: simply place your We-Vibe 4 massager into the charger base cradle. Plug into a USB port or USB power adapter, such as one used to charge a mobile phone. A single charge provides up to 3 hours of pleasure depending on the vibration mode you use. Modes with higher vibration speeds will drain the battery faster.

How do I control my We-Vibe 4?


You can control your We-Vibe 4 directly using the push button on the end of the clitoral stimulator (the larger end with the We-Vibe logo) or using the wireless remote control.

To control We-Vibe 4 using the massager control button: Press the control button for 2 seconds to turn in on. Press and release the control button to advance to the next vibration mode — make sure you try all 6 modes. To turn off your We-Vibe 4, simply press and hold for 3 seconds. When you restart your We-Vibe 4 within an hour, it will resume at the last vibration mode selected.

To use the remote control, turn on your We-Vibe 4 by pushing the control button on the massager for 2 seconds. Then, use the up/down buttons to step through 10 levels of intensity, or press and hold the up button to soar to max right away. Use the left/right buttons to go backward or forward through the modes — including the new Echo Vibe mode, which alternates between G-spot and clitoral vibration. To turn off your We-Vibe 4 using the remote, hold the down button for 2 seconds.

Within 45 minutes of being turned off, the remote control unit remains on standby and can be used to restart your We-Vibe 4 massager. After 45 minutes, your We-Vibe 4 massager control button must be used to turn it on before the remote control can be used.

What is the range of the wireless remote control?


The remote control will operate your We-Vibe 4 massager within a range of about 3 meters (10 feet).

How do I pair or resyncronize my We-Vibe 4 and remote?


To pair or resyncronize the remote control with your We-Vibe 4 vibrator:

  1. Press the control button on the end of the clitoral stimulator (the larger end) to turn your We-Vibe 4 on.
  2. Press and hold any button on the remote control, and hold it next to your We-Vibe 4 for about 5 seconds.
  3. The light on the remote control will blink 3-4 times when it has paired your We-Vibe 4.

What are the various vibration modes?


Repeatedly push and release the control button on the We-Vibe 4 to change the speed and pattern of the vibrations. Try all 6 modes: low speed, medium speed, high speed, pulse, wave and Echo Vibe.

Use the remote control both to change between modes and to vary the intensity. To change the vibration mode using the remote control, press and release the left/right buttons on the remote control to move through 4 modes: vibrate, pulse, wave and Echo. To change the intensity of each vibration mode from level 1 to 10, press and release the up/down buttons on the remote control. Or press and hold the up button for 2 seconds to soar to max right away.

Can I use We-Vibe 4 in the shower?


We-Vibe 4 is completely waterproof and may be enjoyed in the shower, but keep in mind that the remote control is not waterproof.

Also, the remote control will not work when your We-Vibe 4 massager is completely submerged in water, like in the bath — water can distort the radio frequency signals. Use the control button on the clitoral stimulator to control your We-Vibe 4 when it is submerged in water.

What should I do if my remote control gets wet?


If the remote control is used underwater or dropped in water, it will likely get water inside. Open it, remove the battery, and drain any water. After the remote dries out, replace the battery, close the case, and start using it again.

Why is my remote control not working?


There are a number of reasons why your remote control may not be working:

  1. It may not be paired with your We-Vibe 4. To sync the remote control with your We-Vibe 4 vibrator:
    • Press the control button on the end of the clitoral stimulator (the larger end) to turn your We-Vibe 4 on.
    • Press and hold any button on the remote control, and hold it next to your We-Vibe 4 for about 5 seconds.
    • The light on the remote control will blink 3-4 times when it has paired your We-Vibe 4.
  2. There may not be a direct line of sight between the remote control and your We-Vibe 4. Similar to the remote control for many televisions, the remote control requires a direct line of sight to operate your We-Vibe 4.
  3. It may have been more than 45 minutes since you used the remote control with your We-Vibe 4. We-Vibe 4 remains on standby for 45 minutes after the massager is turned off, then it “goes to sleep” to preserve battery life. Simply use the control button on your We-Vibe 4 massager to restart your We-Vibe 4 and reactivate the remote control.
  4. You may be too far away from your We-Vibe 4. The remote control operates within 3 meters (10 feet) of the We-Vibe 4.
  5. You are trying to use the remote control through water. The We-Vibe 4 remote control does not work when your We-Vibe 4 is submerged in water, although it does work in the shower. Use the control button on the clitoral stimulator to control your We-Vibe 4 when it is submerged in water.
  6. You may be using your We-Vibe 4 in a position where the external arm that contains the receiver is completely enveloped in tissue. This can happen during full frontal intercourse, for example. Because our bodies are 80% moisture, enveloping the receiver in moisture attenuates and distorts the radio frequency signal between your We-Vibe 4 and the remote control so that the remote control may not work.
  7. The remote control may have become damaged. Customers in the U.S. and Canada can purchase a replacement remote control and other accessories on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

How will he and the We-Vibe 4 both fit at the same time? Will the We-Vibe 4 get in his way?


The We-Vibe 4 G-spot stimulator is designed to rest against the inner anterior wall of the vagina, out of the way of the penis. The mid-section of We-Vibe 4 is slim to allow room for him to enter comfortably and enjoy the heightened sensation.

Does it matter which end is inserted internally?


Yes. The smaller end — the G-spot stimulator — is scientifically designed to target the G-spot during intercourse. The larger end — the clitoral vibrator — includes the control button, so it should always be kept outside the body.

How should I clean my We-Vibe 4?


Clean your We-Vibe 4 with soap and water before and after every use.

Do I need to sterilize my We-Vibe 4?


No. Your We-Vibe 4 is made with 100% medical-grade silicone, so soap and water is all that is needed. Never boil, bake, microwave or put your We-Vibe 4, the charging base or the remote control in a dishwasher.

Where should I store my We-Vibe 4?


We recommend that you store We-Vibe 4 on its charging base with the lid on to keep the dust out. If you’re using your We-Vibe 4 regularly, keep the charging base plugged in so the charge is automatically topped up when necessary. Unplug the charging base for long-term storage.

How do I charge my We-Vibe 4?


WARNING: always keep your charger unit away from water. Wash and dry your We-Vibe massager before charging.

Simply place your We-Vibe 4 massager into the pockets in the charger base and plug in the charger base. The clitoral stimulator (the larger end with the We-Vibe logo) fits into the center of the charging base. The G-spot stimulator fits in the back, where the charging cable is attached, and there is room for the remote in front (remote does not charge). The charger automatically detects that your We-Vibe 4 massager is in place, the yellow light begins to blink, and it begins charging.

  • Light blinking: Charging
  • Light on: Fully charged
  • Light off: No power, or We-Vibe 4 is incorrectly inserted

To charge your We-Vibe 4 plug the USB cable into any USB port or USB power adapter, such as one used to charge a mobile phone. When a computer USB port is used, keep in mind that your We-Vibe 4 will not charge if your computer goes to sleep or into hibernation mode.

If you store your We-Vibe 4 off the charging base, the charge is maintained for several months but will gradually diminish over time. For best performance and long battery life, recharge before vibrations weaken noticeably.

Your We-vibe 4 will not charge if it is too hot (+45 degrees Celsius). The LED on the charger will blink once every 5 seconds until the temperature reaches a safe level. At that point, charging will begin automatically.

The snug-fitting lid turns the charger into a discreet storage and travel case for your We-Vibe 4 massager and remote control unit.

How long does it take to charge?


A full charge takes up to 6 hours, depending on the charge remaining in your We-Vibe 4. The charger light will illuminate and begin to blink when charging is taking place. You can leave it plugged in and charging if you use it regularly — it cannot be overcharged. Unplug for long-term storage.

Why doesn’t my We-Vibe 4 package include a USB power adapter for charging?


In the interest of conservation, a USB power adapter is not included with We-Vibe 4 models that have USB charging. Many people already have USB ports on their computers or USB power adapters for other electronic devices such as mobile phones. USB power adapters are also widely available for purchase. You can use any commercially available USB power adapter with your We-Vibe 4.

Why doesn’t my charger LED blink when my We-Vibe 4 is inserted into the charging base?


It could be because your We-Vibe battery is completely drained. As a result, it may take up to 3 minutes for the charging light to start showing your We-Vibe is being charged.

Does the remote control charge while it is in its charging base?


No. The remote control has a special, non-rechargeable battery that is designed to last many years. Should your remote battery die, you can replace it by purchasing a commercially available button cell, model CR2032.

How long will my remote battery last?


Your button cell battery should last about 4 years, depending upon use.

What should I do if my We-Vibe 4 charging base or cable is lost or broken?


Customers in the U.S. and Canada can purchase a replacement We-Vibe 4 charging base or cable on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

Can I use other vendors’ USB cables with my We-Vibe 4?


Yes, you can use any commercially available micro-USB cable with the charging base.

Can I use my We-Vibe 4 USB cable with my other electronic devices?


No. The We-Vibe 4 USB cable is custom-designed and intended only for use with We-Vibe products.

Can I buy replacement parts for my We-Vibe 4?


Yes. Customers in the U.S. and Canada can purchase a replacement charging base, cable and remote control on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

Can I get a replacement remote control if I lose mine?


Yes. Customers in the U.S. and Canada can purchase a replacement remote control on we-vibe.com. Customers in other countries can email us at customercare@we-vibe.com or complete this web form.

To activate your new remote control, pair it with your existing We-Vibe 4 massager by following these steps:

Step 1: Turn on your We-Vibe 4 massager in any mode manually by pressing the control button on the clitoral stimulator (the larger end with the We-Vibe logo).

Step 2: Press and hold any button on the remote control, and hold it next to your We-Vibe 4 for about 3 seconds.

Step 3: The light on the remote control will blink 3-4 times when it has paired with your We-Vibe 4. Similarly, your We-Vibe 4 will pulse 3 times to indicate it has paired with the remote control.

This completes the pairing process, and the remote control can now be used to control your We-Vibe 4.

We-Vibe 3


Can I get a replacement remote control if I lose mine?


Yes, we sell replacement remote control units. A simple procedure is required to initially activate the new remote with your existing We-Vibe 3 massager. Complete instructions are available on our website.

Can I use We-Vibe 3 in the shower or bath?


Yes, We-Vibe 3 is completely waterproof and may be enjoyed in the shower or submerged in a bath.

How do I charge We-Vibe 3?


WARNING: always keep your charger unit away from water. Wash and dry your We-Vibe before charging.

Simply place the two ends of the We-Vibe 3 massager into the pockets in the charger base and plug it in. We-Vibe 3 will only fit into the charger one way — with the exterior massager pad (with the We-Vibe logo) in the upper pocket. The charger automatically detects that the We-Vibe 3 massager is in place, the yellow light illuminates and it begins charging. Leave your We-Vibe 3 massager in the charger base and plugged in all the time if used regularly — then it will always be ready when you are! Unplug for long-term storage.

The wireless remote control unit includes a long-life battery that will last for many years of pleasure. The remote is permanently sealed and the battery cannot be replaced.

A snug-fitting lid turns the charger into an elegant storage and travel case for your We-Vibe 3 massager and remote control unit.

How do I control We-Vibe 3?


You can control We-Vibe 3 directly using the push button on the nose of the exterior massage pad (the pad with the We-Vibe logo on top) or using the new wireless remote control unit.

To control We-Vibe 3 using the massager nose button: press and release the button on the nose to turn on. Press and release again to advance to the next vibration mode — make sure you try all 6 modes, cha-cha! Continue to advance through the modes until it reaches the off position or simply press and hold for 2 seconds to turn off. When you restart We-Vibe 3 within an hour, it will resume at the last vibration mode selected.

To use the new remote, simply start your We-Vibe 3 by pushing the button on the nose of the massager; then press the thumb-shaped button on the remote control unit to change vibration modes. Press and hold the remote control button to turn off. Within 45 minutes of being turned off, the remote control unit remains on standby and can be used to restart your We-Vibe massager. After 45 minutes, the nose button must be used to turn We-Vibe on before the remote control can be used.

How do I pair or resynchronize a remote control with its massager?


  1. Turn on your We-Vibe 3 massager in any mode manually by pressing the button on the nose. step 1
  2. Place the remote control directly next to the nose (c end) of the massager (so they are touching). step 2
  3. Press and hold the remote control button until the massager turns off, about two to three seconds normally. step 3

This completes the pairing process, and the remote may now be used to fully control the massager. You may need to try this a few times.

How long does it take to charge?


Charge your We-Vibe 3 for 24 hours before first use. The charger light illuminates when charging is taking place. Leave plugged in and charging if used regularly — it cannot be overcharged. Unplug for long-term storage.

What are the 6 vibration modes?


Repeatedly push We-Vibe's control button to change the speed and pattern of the vibrations. Try all 6 modes: low speed, high speed, tease, wave, pulse and the cha-cha. To turn off We-Vibe in any mode, simply press and hold the button for 2 seconds. When you restart your We-Vibe 3 within an hour, it will automatically restart on the last vibration mode you used.

What does it all mean?


  • More satisfying stimulation: We-Vibe 3 packs 40% more power into the same size as We-Vibe II, taking the world's most popular vibrator for couples to new heights. Like all We-Vibe massagers, the high-quality, custom-engineered motors provide deep, rumbling vibrations that are more stimulating.
  • More fun experimenting together: the convenient, easy-to-use remote control lets you experiment with different vibration modes without missing a beat. No need to stop the action or fumble in the dark. Fighting for the remote has never been so much fun!
  • Discreet and travel-friendly like never before: the elegant We-Vibe 3 charger base doubles as a beautiful storage case that is perfect for travel.
  • Everything is better when wet: completely waterproof, now you can share the pleasure of We-Vibe in the shower, bathtub or hot tub. Think of all the new ways to reignite the passion — then cool off together.
  • Recharging has never been so easy: charging begins automatically when you simply place We-Vibe 3 into the charger base cradle. No batteries to replace, no switches, no wires to connect to the massager. Simple.

What is the range of the wireless remote control?


The remote control will operate your We-Vibe 3 massager within a range of about 3 metres (10 feet).

What's unique about We-Vibe 3?


We-Vibe 3 is a new, premium version of the world's most popular vibrator for couples. With 40% more power, a convenient wireless remote control and a wireless charger base that doubles as an elegant storage case, We-Vibe 3 is an exciting addition to the We-Vibe family of sexual wellness products. Sold alongside We-Vibe II, the fastest-selling product of its type in history, We-Vibe 3 gives couples more choice when selecting the dual stimulator that can be enjoyed by both partners while making love.

We-Vibe II and We-Vibe 3 share the same size, shape, flexibility, body-safe materials and general operation. We-Vibe 3 offers several premium features:

  • A wireless handheld remote control unit
  • 40% more power than the We-Vibe II
  • A wireless charger that doubles as an elegant storage case
  • Completely waterproof for shower and bath play

We-Vibe II and We-Vibe II Plus


General


What do you mean by “worn while making love”?


We-Vibe II and We-Vibe II Plus are integrated into the lovemaking experience to enhance the pleasure for both partners.

The smaller end— the G-spot stimulator — is inserted into the woman’s vagina prior to having sex. The larger end — the clitoral vibrator — rests on the woman’s clitoris. Once the lubricated device is comfortably in position, her partner slides in under the G-spot stimulator to enjoy sex in any position. Both partners enjoy new levels of stimulation.

What are the We-Vibe II and We-Vibe II Plus made of?


All We-Vibe II products are made with 100% medical-grade silicone and are completely body-safe.

Do you have any tips for getting maximum enjoyment from We-Vibe II products?


Our recommendation is to experiment and discover the positions and massage techniques that work best for you and your partner. There are limitless options for discovering and experiencing pleasure.

  • If this is your first time using a couples vibrator, let her experiment on her own first to become comfortable with it.
  • Try using the We-Vibe II or We-Vibe II Plus as an external massager during foreplay.
  • Try different lubricants. You might even want to try food products such as chocolate sauce or whipping cream to enhance the experience.
  • Try different positions. For ideas, download our We-Book.
  • Try different locations. The We-Vibe II Plus is waterproof so you can put a whole new vibe on wet and wild fun. Note that the We-Vibe II is splash proof and should not be submerged in water.

Operations


How do I turn my We-Vibe II or We-Vibe II Plus on?


To turn your device on, press and release the control button on the end of the clitoral vibrator.

How do I turn my We-Vibe II or We-Vibe II Plus off?


There are 2 ways to turn your We-Vibe II off:

  • Hold the control button down for 2 seconds.
  • Press and release the control button repeatedly to move through the vibration modes until you reach the off position.

If you used the control button to turn your We-Vibe II or We-Vibe II Plus off, it will resume at the last vibration mode used the next time you turn it on.

Why won’t my We-Vibe II or We-Vibe II Plus turn on?


If your We-Vibe II or We-Vibe II Plus won’t turn on, it likely isn’t charged. All We-Vibe II products need to be fully charged before 1st use and should be recharged regularly so they are ready when you are.

If you have charged your We-Vibe II or We-Vibe II Plus and it still won’t turn on, confirm that the charging cable is properly plugged into an active electrical outlet. See the charging and battery life section for additional guidance.

How do I change the vibration mode?


Press and release the control button to move to the next vibration mode. The off position follows the last vibration mode. If your We-Vibe II or We-Vibe II Plus turns off, simply press and release the button again to move to the 1st vibration mode.

How many different vibration modes are there?


We-Vibe II has 9 vibration modes:

  • Low
  • High
  • Throb
  • Wave
  • Pulse
  • Ramp
  • Tease
  • Ascend
  • Cha-Cha

We-Vibe II Plus has 6 vibration modes:

  • Low
  • High
  • Wave
  • Pulse
  • Tease
  • Cha-Cha

Why does my We-Vibe II or We-Vibe II Plus turn off when I try to change the vibration mode?


Your We-Vibe II or We-Vibe II Plus turns off when you hold the control button down for 2 seconds. To change the vibration mode, press and release the button.

Do I need to use lubricant with my We-Vibe II or We-Vibe II Plus ?


Although it is not required to enjoy your We-Vibe II or We-Vibe II Plus, we recommend using only high-quality, water-based lubricant.

What types of lubricants can I use with my We-Vibe II or We-Vibe II Plus ?


You can use any water-based lubricant with your We-Vibe II or We-Vibe II Plus . Do not use silicone-based lubricants with your We-Vibe II or We-Vibe II Plus as they will damage the silicone casing. See our lubes page for information on choosing a quality lubricant.

Does it matter which end is inserted internally?


Yes. The smaller end — the G-spot stimulator — is scientifically designed to target the G-spot during intercourse. The larger end — the clitoral vibrator — includes the control button and, for We-Vibe II, the charging port, so it should always be kept outside of the body.

Can I use my We-Vibe II or We-Vibe II Plus in the water?


We-Vibe II has a charging port in the clitoral vibrator. It’s splash proof so it can be splashed or washed in a stream of water. However, it cannot be submerged in water.

We-Vibe II Plus has an inductive charging base and is 100% waterproof and can be submerged in water. It is also designed to withstand the heat of the water and chemicals in a hot tub.

Why is there a small hole in one end of my We-Vibe II?


This is the charging port. It is located on the clitoral vibrator — the larger end — which stays outside of the body at all times. To charge the We-Vibe II, insert the pin on the charging cable into this small hole, and the other end into an active USB or electrical outlet.

Note that this small hole makes the We-Vibe II splash proof, rather than waterproof so it should never be submerged in water during use or when cleaning your We-Vibe II.

What are the main differences between We-Vibe II, We-Vibe II Plus and We-Vibe 3?


The following table summarizes the main differences:

  We-Vibe II We-Vibe II Plus We-Vibe 3
Power     40% more than the other 2
Charging AC or USB* Inductive Base Inductive Base
Vibration Modes 9 6 6
Waterproof? Splash Proof 100% Submersible 100% Submersible
Remote Control? No No Yes
Storage Bag Bag Hard-body case that doubles as the charging base

*Depending on model. Newer We-Vibe II models feature USB charging.

Charging and battery life


How do I charge my We-Vibe II or We-Vibe II Plus ?


For We-Vibe II, insert the charging pin into the charging port on the clitoral vibrator then plug the other end into an active electrical or USB power source (depending on model). To ensure the pin is fully inserted, we recommend that you twist it back and forth slightly as you insert it. Make sure you are inserting the pin straight and level so you do not miss the charging port under the silicone and damage the internal components.

For We-Vibe II Plus , insert the clitoral vibrator (the larger end) into the charging base and plug the charging base into a USB port or attach it to a USB/AC adaptor.

How often should I charge my We-Vibe II or We-Vibe II Plus ?


Charge your We-Vibe II or We-Vibe II Plus before 1st use. After that, recharge regularly to ensure your device is ready to go when you are.

If used regularly, we recommend leaving your device plugged in or on the charging base when not in use. The charger automatically tops up the charge when needed and shuts off when full charge is reached.

How long does it take to recharge my We-Vibe II or We-Vibe II Plus ?


For We-Vibe II, a full recharge takes up to 24 hours.

For We-Vibe II Plus, a full recharge takes up to 16 hours. The light on the charging base has 3 states:

  • Light slowly pulsing: Charging
  • Light on: Fully charged
  • Light off: No power or We-Vibe II Plus incorrectly inserted

What does the light on the We-Vibe II Plus charging base indicate?


The light on the We-Vibe II Plus charging base tells you the charging status:

  • Light slowly pulsing: Charging
  • Light on: Fully charged
  • Light off: No power or We-Vibe II Plus incorrectly inserted

How do I know when my We-Vibe II or We-Vibe II Plus is fully charged?


For We-Vibe II, a full recharge takes up to 24 hours.

For We-Vibe II Plus , the light on the charging base remains on when your We-Vibe II Plus is fully charged.

Do I need to drain the battery before recharging my We-Vibe II or We-Vibe II Plus?


No. We-Vibe II and We-Vibe II Plus use a nickel-metal hydride (NiMH) battery so you do not need to drain it before recharging.

Can I leave my We-Vibe II or We-Vibe II Plus on the charger when I’m not using it?


Yes. The charging system automatically shuts off when full charge is reached. Leaving the We-Vibe II or We-Vibe II Plus on the charger is ideal if you are using it regularly. However, we recommend unplugging the charger for long-term storage.

Do I need to replace the battery in my We-Vibe II or We-Vibe II Plus?


No. The nickel-metal hydride (NiMH) battery used in your We-Vibe II or We-Vibe II Plus is not replaceable. When the device reaches the end of its operational life, please recycle it as you would any electrical device.

How long will the charge last when I’m using my We-Vibe II or We-Vibe II Plus?


A full charge will last up to 2 hours, depending on the vibration modes used. Modes with higher vibration speeds drain the battery faster.

Will my We-Vibe II or We-Vibe II Plus hold its charge when I’m not using it?


Yes. Charge is maintained for several months, but will continually diminish over time. For best performance and long battery life, recharge regularly.

Is it possible to overcharge my We-Vibe II or We-Vibe II Plus?


No. The charging system automatically shuts off when full charge is reached.

Can I charge a We-Vibe II or We-Vibe II Plus in the We-Vibe 3 charging base?


We-Vibe II does not support inductive charging and cannot be charged in the We-Vibe 3 or We-Vibe II Plus charging base.

We-Vibe II Plus does support inductive charging and can be charged in a We-Vibe 3 charging base.

Can I use another vendor’s charging cable and power adapter with my We-Vibe II or We-Vibe II Plus?


For We-Vibe II, we recommend that you use only a We-Vibe II charging cable and power adapters as the pin schematic is unique to the We-Vibe II. Inserting an incompatible pin could damage the product. Customers in Canada and most US states can buy replacement chargers and accessories from our online store. Customers in other locations can e-mail us at customercare@we-vibe.com or complete this web form.

For We-Vibe II Plus, you can use any commercially available USB charging cable and/or USB AC power adaptor.

Why won’t my We-Vibe II or We-Vibe II Plus charge?


If your We-Vibe II won’t charge, try the following steps:

  • Confirm that the charging cable is properly connected to the We-Vibe II or the charging base and to an active USB or electrical power outlet.
  • If you have an inductive charging base, make sure the clitoral vibrator (the larger end) of the We-Vibe II Plus is firmly seated in the charging base.

If you have tried the above steps and your We-Vibe II or We-Vibe II Plus still won’t charge, e-mail us at customercare@we-vibe.com or complete this web form.

What should I do if my We-Vibe II or We-Vibe II Plus charging equipment is lost or broken?


Customers in Canada and most US states can buy replacement chargers and accessories from our online store. Customers in other locations can e-mail us at customercare@we-vibe.com or complete this web form.

Can I use other vendors’ USB cables and power adapters with my We-Vibe II or We-Vibe II Plus?


Yes. If your We-Vibe II features USB charging, you can use any commercially available USB cable and power adapter.

Can I use my We-Vibe II or We-Vibe II Plus USB cable with my other electronic devices?


No. We-Vibe II and We-Vibe II Plus USB cables are custom-designed and intended only for use with We-Vibe products.

Cleaning and care


How should I clean my We-Vibe II or We-Vibe II Plus?


Clean your We-Vibe II or We-Vibe II Plus with soap and water before and after every use. If your We-Vibe II has a charging port on the clitoral vibrator, it should not be submerged in water.

Do I need to sterilize my We-Vibe II or We-Vibe II Plus?


No. We-Vibe II and We-Vibe II Plus are made with 100% medical-grade silicone so soap and water are all that is needed. Never boil, bake, microwave or put your couples vibrator or the charging base in a dishwasher.

Where should I store my We-Vibe II or We-Vibe II Plus?


We recommend that you store the We-Vibe II or We-Vibe II Plus in the bag provided, in its original packaging or on its charger. Unplug the charger for long-term storage.

Replacement parts


Can I buy a replacement charger for my We-Vibe II or We-Vibe II Plus?


Yes. Customers in Canada and most US states can buy replacement chargers from our online store. Customers in other locations can e-mail us at customercare@we-vibe.com or complete this web form.

We-Vibe® Touch


Can I use We-Vibe Touch in the bath?


Yes. We-Vibe Touch is completely waterproof and can be enjoyed fully submerged in the bath. The recharging system is not waterproof and should never be used near water.

How do I recharge it?


Charge fully before first use. Plug the charger cord into the charging cap, place the cap on the end of We-Vibe Touch where its magnets will hold it properly in place, and plug the charger into a wall outlet. A light on the charging cap will illuminate while it is charging; when it is completely charged, the light will go out. A full charge takes less than 90 minutes. The charger features an automatic shutoff, so you can always leave it plugged in.

How is it controlled?


We-Vibe Touch has a simple push button in the center of the white charging end: press it to turn on; press it repeatedly to step through the eight different vibrating modes; press and hold for 2 seconds to turn it off. When you turn it back on, it resumes the last vibration mode. A light near the push button will flash to the vibration pattern, letting you know it's working properly.

How long does the battery last?


A full charge provides up to 2 hours of vibrations and maintains its charge when not in use for up to 2 months, so it's ready whenever you are! The high-quality recharging system lasts for over 500 charge cycles, providing many years of reliable pleasure.

What are the 8 vibration modes?


Repeatedly push We-Vibe Touch's control button to change the speed and pattern of the vibrations. Try all 8 modes: low speed, medium speed, high speed, ultra speed, tease, wave, pulse and the cha-cha. To turn off We-Vibe Touch in any mode, simply press and hold the button for 2 seconds.

What are the benefits of the distinctive shape and material of We-Vibe Touch?


The body of We-Vibe Touch is very special. Most external massagers have uncomfortable, hard-plastic shells, but We-Vibe Touch is made of soft, flexible, comfortable medical-grade silicone; not just a thin coating but a solid body of luxuriously pliable material. Like all of our products, We-Vibe Touch is engineered with a deep understanding of the science and biology of sexual response while being beautifully styled to be discreet and non-threatening. The sculpted shape features an elegant waist that is easy and comfortable to hold. Each surface presents a myriad of ways to play together. The rounded nose delivers direct, intense stimulation, and the underside pleasure wave scoop provides more gentle caresses to sensitive regions.

What are the main features of the We-Vibe Touch?


  • An elegant design that is compact, discreet and non-threatening
  • Soft, flexible, comfortable
  • Sculpted pleasure wave contour
  • Powerful vibe, whisper-quiet
  • Waterproof
  • Up to 2 hours of play on one charge
  • 90-minute rapid recharge
  • Simple push-button control
  • 100% medical-grade silicone body
  • Long-lasting rechargeable battery
  • Safe for water-based lubricants
  • Easy soap-and-water clean-up
  • Makes a fantastic romantic gift
  • Versatile for couples or solo use
  • Eight thrilling vibration modes
  • Fully recyclable packaging
  • Carbon-neutral manufacture and distribution
  • 100 x 45 x 30 mm (4" x 1.8" x 1.2")

What material is We-Vibe Touch made of?


Like all We-Vibe products, We-Vibe Touch is made of the highest quality materials. Its body is solid, luxurious, lead-free, phthalate-free, body-safe medical-grade silicone that is platinum-cured — the same basic type of material used in baby bottle nipples.

What's unique about We-Vibe Touch?


Like all of our products, We-Vibe Touch is a true original. In addition to being completely waterproof, rechargeable and long-lasting, We-Vibe Touch is the world's most powerful massager of its size and the only one to feature a body of solid medical-grade silicone for the softest, most flexible and comfortable experience.

Our specially designed vibrating motor is like no other in the world: it packs the deepest, most powerful rumble into a massager this small. Most other products use common, commercially available motors that were designed for things like cell phones and operate at annoying, unsatisfying high-pitched buzzing frequencies. The vibration characteristics of We-Vibe Touch have been carefully tuned for the human body and provide the most stimulating, satisfying experience possible.

We-Vibe® Tango & Salsa


Can I use the We-Vibe Tango and Salsa in the bath?


We-Vibe Tango and Salsa are completely waterproof and can be enjoyed fully submerged in the bath. The recharging system is not waterproof and should never be used near water.

Can they be used internally?


No, We-Vibe Tango and Salsa are designed for external stimulation only. The use of small vibrating massagers in the anus is potentially dangerous due to their tendency to become fully inserted and irretrievable.

How are they controlled?


The ends of We-Vibe Salsa and Tango have a simple push button: press it to turn on; press it repeatedly to step through the eight different vibrating modes; press and hold for 2 seconds to turn it off. When you turn it back on, it resumes the last vibration mode. A light near the push button will flash to the vibration pattern, letting you know it is working properly.

How are they recharged?


Charge fully before first use. Plug the charger cord into the charging cap, place the cap on the end of We-Vibe Salsa or Tango where its magnets will hold it properly in place, and plug the charger into a wall outlet. A light on the charging cap will illuminate while it is charging; when it is completely charged, the light will go out. A full charge takes less than 90 minutes. The charger features an automatic shut-off, so you can always leave it plugged in.

How big are they and will they fit other products?


The We-Vibe Tango and Salsa are approximately 5/8" in diameter and 3" long. They are discreet and purse-friendly and fit other products that accept a standard 5/8" vibrating massager.

How long does the battery last?


A full charge provides up to 2 hours of vibrations and maintains its charge when not in use for up to 2 months, so it's ready whenever you are! The high-quality recharging system lasts for over 500 charge cycles, providing many years of reliable pleasure.

What are the 8 vibration modes?


Repeatedly push the control button on your We-Vibe Tango or Salsa to change the speed and pattern of the vibrations. Try all 8 modes: low speed, medium speed, high speed, ultra speed, tease, wave, pulse and the cha-cha. To turn off We-Vibe Tango or Salsa in any mode, simply press and hold the button for 2 seconds.

What are the differences between We-Vibe Salsa and Tango?


The only differences between We-Vibe Salsa and Tango are the tip shape and colour selections. We-Vibe Salsa features a traditional rounded tip and comes in bold Red, White and Black colours. We-Vibe Tango introduces a lipstick-like tip contour that provides both narrow edges and a flat area for different stimulation experiences. It comes in the elegant and feminine colours Purple, Rose and Blue. Together, the two products provide more choice to suit every taste.

What are the main features of We-Vibe Tango and Salsa?


  • An elegant design that is compact, discreet and non-threatening
  • Powerful vibe, whisper-quiet
  • Waterproof
  • Up to 2 hours of play on one charge
  • 90-minute rapid recharge
  • Simple push-button control
  • Body-safe PC-ABS thermoplastic
  • Long-lasting rechargeable battery
  • Safe for water-based lubricants
  • Easy soap-and-water clean-up
  • Makes a fantastic romantic gift
  • Versatile for couples or solo use
  • Eight thrilling vibration modes
  • Fully recyclable packaging
  • Carbon-neutral manufacture and distribution
  • 16 x 80 mm (5/8" x 3") fits other products that accept a 5/8" vibrator

What material are they made of?


Both We-Vibe Salsa and Tango are made of the highest quality materials. Their bodies are formed of body-safe PC-ABS thermoplastic — the type of material used in toys that are safe for babies to chew on.

What's unique about We-Vibe Tango and Salsa?


We reinvented the lipstick-sized mini massager with the introduction of We-Vibe Tango and Salsa. In addition to being completely waterproof, rechargeable and long lasting, We-Vibe Tango and Salsa are the world's most powerful mini massagers. Our specially designed vibrating motor is like no other in the world: it packs the deepest, most powerful rumble into a massager this small. Most other products use common, commercially available motors that were designed for things like cell phones and operate at annoying, unsatisfying high-pitched buzzing frequencies. As with all of our products, the vibration characteristics of We-Vibe Tango and Salsa have been carefully tuned for the human body and provide the most stimulating, satisfying experience possible.

Thrill by We-Vibe


Can I use my Thrill by We-Vibe in the water?


Yes. Your Thrill by We-Vibe is fully waterproof.

Do I need to use lubricant with my Thrill by We-Vibe?


Although it is not required to enjoy your Thrill by We-Vibe, we recommend using a water-based lubricant to accentuate the experience. For a list of approved lubricants, go to we-vibe.com/lubes.

How do I change the vibration mode?


Press and release the control button to move to the next vibration mode. The off position follows the last vibration mode. If your Thrill by We-Vibe turns off, simply press and release the control button again to move to the 1st vibration mode.

How do I turn my Thrill by We-Vibe off?


There are 2 ways to turn your Thrill by We-Vibe off:

  • Hold the control button down for 2 seconds.
  • Press and release the control button repeatedly to move through the vibration modes until you reach the off position.

If you held the control button down for 2 seconds to turn your Thrill by We-Vibe off, it will resume at the last vibration mode used the next time you turn it on.

How do I turn my Thrill by We-Vibe on?


Press and release the control button at the end of the control handle to turn your Thrill by We-Vibe on.

How many different vibration modes are there?


Your Thrill by We-Vibe has 8 vibration settings:

  1. Low: 3200 rpm
  2. Medium: 3600 rpm
  3. High: 4200 rpm
  4. Ultra: 4800 rpm
  5. Tease:
  6. Wave:
  7. Pulse:
  8. Cha-cha:

What types of lubricants can I use with my Thrill by We-Vibe?


You can use any water-based lubricant with your Thrill by We-Vibe. Do not use silicone-based lubricants with your Thrill by We-Vibe as they will damage the casing. For a list of approved lubricants, go to we-vibe.com/lubes.

Why does my Thrill by We-Vibe turn off when I try to change the vibration mode?


Your Thrill by We-Vibe turns off when you hold the control button down for 2 seconds. To change the vibration mode, press and release the control button.

Why won’t my Thrill by We-Vibe turn on when I press the control button?


If your Thrill by We-Vibe doesn’t turn on when the control button is pressed, it is likely not charged. Your Thrill by We-Vibe needs to be fully charged before 1st use and should be recharged regularly so it is ready when you are. If you have charged your Thrill by We-Vibe and it still won’t turn on, confirm that the USB cable is properly connected to both the Thrill by We-Vibe charging base and an active USB power source. See the charging and battery life section for additional guidance. Note that your Thrill by We-Vibe won’t charge in extreme heat or cold, so don’t try charging it in an extremely sunny location or on a cold windowsill in winter.

Can I charge my Thrill by We-Vibe in an electrical outlet?


Yes. You can use any commercially available USB power adapter with your Thrill by We-Vibe. Simply connect the USB cable to the adapter and plug the adapter into an electrical outlet.

Can I use my Thrill by We-Vibe USB cable with my other electronic devices?


No. The Thrill by We-Vibe USB cable is custom-designed and intended only for use with We-Vibe products.

Can I use other vendors’ USB cables and power adapters with my Thrill by We-Vibe?


Yes. You can use any commercially available USB cable and power adapter with your Thrill by We-Vibe.

Do I need to drain the battery before recharging my Thrill by We-Vibe?


No. Your Thrill by We-Vibe uses a nickel-metal hydride (NiMH) battery, so you do not need to drain it before recharging.

Do I need to replace the battery in my Thrill by We-Vibe?


No. The nickel-metal hydride (NiMH) battery used in your Thrill by We-Vibe is not replaceable. When the device reaches the end of its operational life, please recycle it as you would any electronic device.

How do I charge my Thrill by We-Vibe?


Connect the charging cap to your Thrill by We-Vibe. Then plug the USB cable into a USB power source, such as an electronic device or a USB power adapter for electrical outlets.

How do I know when my Thrill by We-Vibe is fully charged?


The light on the charging base turns off when your Thrill by We-Vibe is fully charged.

How long does it take to recharge my Thrill by We-Vibe?


A full recharge takes up to 90 minutes. The indicator light on the charging base turns off when your Thrill by We-Vibe is fully charged

How long will the charge last when I’m using my Thrill by We-Vibe?


A full charge will last up to 2 hours, depending on the vibration modes used. Modes with higher vibration speeds drain the battery faster.

How often should I charge my Thrill by We-Vibe?


Charge your Thrill by We-Vibe for 90 minutes before 1st use. After that, we recommend recharging your Thrill by We-Vibe regularly so it is ready when you are. Allow up to 90 minutes for a full recharge.

Is it possible to overcharge my Thrill by We-Vibe?


No. The charging system automatically shuts off when full charge is reached. The light on the charging base turns off to let you know your Thrill by We-Vibe is fully charged.

What does the light on the charging base indicate?


When the light on the charging base is on, your Thrill by We-Vibe is charging. When the light is off, your Thrill by We-Vibe is fully charged and the charging system is off.

What should I do if my Thrill by We-Vibe charging base, USB cable or power adapter is lost or broken?


You can use other vendors’ USB cables and any commercially available USB power adapter with your Thrill by We-Vibe.

Customers in the USA and Canada can purchase a replacement Thrill by We-Vibe USB charging base at we-vibe.com/replacement-charger. Customers in other countries can contact us at customerservice@we-vibe.com or by completing the web form at we-vibe.com/contact.

Why doesn’t my Thrill by We-Vibe package include a power adapter for charging?


In the interest of conservation, a power adapter is not included with your Thrill by We-Vibe because USB power adapters are widely available. You can use any commercially available USB power adapter with your Thrill by We-Vibe.

Why won’t my Thrill by We-Vibe charge?


If your Thrill by We-Vibe won’t charge, try the following steps:

  • Confirm that the USB cable is properly connected to both the charging base and an active USB power source.
  • Clean the charging contacts on your Thrill by We-Vibe and on the charging base with rubbing alcohol.
  • Try using the USB cable from one of your other electronic devices.
  • Try using a different USB power adapter. You can use any commercially available USB power adapter with your Thrill by We-Vibe.

If you have tried all of the above steps and your Thrill by We-Vibe still won’t charge, email us at customerservice@we-vibe.com or complete the web form at we-vibe.com/contact.

Will my Thrill by We-Vibe hold its charge when I’m not using it?


Yes. Charge is maintained for several months but it will continually diminish over time. For best performance, recharge regularly.

Do I need to sterilize my Thrill by We-Vibe?


No. Your Thrill by We-Vibe is made with 100% medical-grade silicone and ABS plastic, so soap and water is all that is needed. Never boil, bake or microwave or put your Thrill by We-Vibe in a dishwasher.

How should I clean my Thrill by We-Vibe?


Clean your Thrill by We-Vibe with soap and water after every use.

Where should I store my Thrill by We-Vibe?


Store your Thrill by We-Vibe in the original packaging, in the fabric bag provided or on a clean surface. You should also store your Thrill by We-Vibe in a location that is away from sources of extreme heat or cold.

We-Vibe®: Share the Vibe