6 Month Replacement Warranty

Our Guarantee

6 Month replacement warranty from purchase date on all defective products.

Within six months from the date of purchase (or a longer period where required by law), the We-Vibe™ may be returned for replacement, in the event of a manufacturing defect.

The consumer should contact the Retailer where the We-Vibe™ was purchased.  At the discretion of the Retailer, the consumer may receive a replacement We-Vibe™ or be instructed to return the defective We-Vibe™ unit back to the Distributor.

If your are returning a defective We-Vibe™, please include:

  • Proof of Purchase which must be within the six-month warranty time frame
  • Please package your We-Vibe™ and charger in a zip-lock plastic bag and tape the proof of purchase to the outside of the bag.
  • Include your full name, civic address, phone number and email address - products cannot be shipped to a PO Box address if shipped via courier.

Please mail the defective We-Vibe™ to the company address you were given by the Retailer or Distributor.  Costs associated with the return of a defective product are the responsibility of the consumer.  There will be no charge for shipping a replacement unit back to the consumer.

In Canada:  For more information please contact SexyLiving at:

Phone: 1 (877) 523-6900 (9 to 5 PST, Mon. to Fri.)

Email: customerservice@we-vibecanada.com

In Australia:  For more information please contact Calvista at:

Phone: +613 9695 5817

Email:  john.stefanou@calvista.com.au

United States and Elsewhere:  Your retailer from your point of purchase will be able to direct you to the appropriate distributor

If you require further assistance, Customer Service at Standard Innovation Corporation may be reached at:

Phone: 613-489-1574 (9 to 5 EST, Mon. to Fri.)

Email: customer-service@we-vibe.com

Disclaimer

The We-Vibe™ is sold as an adult novelty only.  It is not intended for medical use and has not been clinically tested.  Discontinue use if any pain, irritation or discomfort occurs.  To avoid injury or aggravation of pre-existing conditions this device should not be used on swollen or inflamed areas or skin.  No medical claims are implied or warranted by the use of this product.

 

 

 

 

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