We-Vibe App support

We-Connect Support

FAQ's and support for the
We-Connect app and your
We-Vibe 4 Plus.

Getting Started
Features & Menu Items
Frequently Asked Questions
Troubleshooting
We-Vibe 4 Plus FAQs

Getting Started

  • Get the app


    Download the We-Connect app on your mobile device from the App Store or Google Play.

    Get the We-Connect App from the App StoreGet the We-Connect App from Google Play

    We-Vibe 4 Plus is compatible with Bluetooth® Smart Ready (Bluetooth 4.0) products including iPhone® (4S/iOS 7 or newer) and Android devices (OS 4.3 or newer).

    Supported Devices


    We-Connect is compatible with iOS (7 or newer) and Android (4.3 or newer) Bluetooth® Smart Ready (Bluetooth 4.0) products and has been tested to be compatible with the following devices: Apple Devices (iOS7 or newer):
    • iPhone (4S, 5, 5C, 5S, 6, 6 Plus)
    • iPad (3rd Generation)
    • iPad Mini
    • iPod Touch (5th generation)
    Android Devices (Android 4.3 or newer):
    • HTC Droid
    • HTC One (M7, M8)
    • LG Nexus
    • OnePlus One
    • Samsung Galaxy (S3, S4, S5, S6)
    • Samsung Galaxy Nexus
    We-Connect may also work with other devices equipped with Bluetooth® 4.0 and running either iOS 7 or Android™ 4.3 or newer. However, these devices have not been tested and compatibility cannot be guaranteed.

    Getting Started

    • Onboarding
    • Pair We-Vibe or Explore

    Get to know the app


    We-Connect App features

    Tutorial


    Control your We-Vibe with easy to use touchscreen gestures
    Drag the waveform up/down or pinch to adjust intensity
    Drag the waveform up/down or pinch to adjust intensity
    Swipe left or right to change modes
    Swipe left or right to change modes
    Swipe left or right to change modes
    Create you own vibes for the ultimate control
    Connect with your lover from anywhere in the world
    Pair We-Vibe to device

    Control


    We-Connect App features

    Menu - paired and unpaired


    We-Connect App unpaired
    We-Connect App paired

    Lover States


    We-Connect App lover states
    • Lover icon with + Add lover indicates that you do not have a lover connected and that you can do so by tapping this icon
    • Lover icon with yellow dot Lover pending means that your lover has not yet accepted the invite
    • Lover icon with blue dot Lover online means that your lover is online
    • Lover icon with x Disconnect lover indicates you have a lover connected. By pressing this icon you will disconnect with your lover.

    Chat Screens


    We-Connect chat drawer open
    We-Connect owner chat with keyboard
    We-Connect owner chat with keyboard down
    We-Connect start video call
    We-Connect full screen video of a man
    We-Connect full screen video of a woman
    We-Connect video and chat drawer
    We-Connect video and chat drawer
    We-Connect chat drawer with keyboard up
    We-Connect chat drawer with keyboard up
    We-Connect minimized chat
    We-Connect minimized chat
    We-Connect chat drawer with minimized video
    We-Connect chat drawer with minimized video
    We-Connect chat drawer with keyboard up
    We-Connect start audio call
    We-Connect audio call

    Create My Vibe


    We-Connect create vibe
    We-Connect My Vibes
    We-Connect set vibe duration
    We-Connect delete vibe

    Connect to My Lover


    We-Connect download app screen
    We-Connect connect with lover screen
    We-Connect send lover an invite screen
    We-Connect device not paired screen

    Mode Selector


    We-Connect select vibe mode

    Pair your We-Vibe


    • The first time you launch the app, you will be asked if you want to pair your We-Vibe.
    • Press and hold the control button on your We-Vibe for 5 seconds. When you feel two pulses, your We-Vibe is ready to pair.
    • The app will search for your We-Vibe.
    • You will see a ‘Good to Go’ message when your We-Vibe has successfully paired.
    • You can also pair your We-Vibe from the Menu, tap Pair We-Vibe.

    Set a discretion/security lock


    • If you want to set a security PIN for We-Connect you can do so in the Settings menu (Settings Screen)
    • You can turn the lock on or off, or change your PIN, in the Settings menu. (PIN screen)
    • If you are using the iOS app and you enter the incorrect PIN twice, you will get a “Help! I forgot my PIN” link. Pressing this link will clear your saved vibes as well as reset your password.
    • If you have an account, you can delete and reinstall the app without losing your saved vibes.

    Control your We-Vibe


    To turn your We-Vibe on or off:

    • Once you have paired your We-Vibe, the Control screen will appear.
    • To turn your We-Vibe on, tap the play button on the bottom bar of the Control screen. An animated waveform will play on the screen. This wave indicates the vibration mode your We-Vibe is in.
    • To turn your We-Vibe off, tap the pause button on the bottom bar.

    To change modes:
    There are two ways to change the vibration mode on your We-Vibe:

    • Swipe the animation in the Control screen to move to the next mode.
    • Tap the mode name (above the animation) to access the mode selector.

    To adjust the intensity:

    • The intensity of each motor can be adjusted (on a scale from 0 to 10) using touchscreen gestures
    • The external/clitoral and internal/G-spot stimulators can be adjusted together or independently. Drag the waveform up/down to change the intensity of the individual stimulator. Pinch the screen to adjust the intensity of internal and external stimulators together.
    • You can also increase or decrease the intensity of the vibration by tapping the + and - buttons at the bottom of the control screen.

    Create a custom vibration playlist


    • From the app menu, choose Create My Vibe.
    • Select a vibration mode to start your playlist
    • Name your vibration playlist and set the duration of your first mode
    • Use the + button to add as many different vibes as you like
    • Press the checkmark to save your playlist
    • Your custom playlist will now appear in the mode selector, or can be chosen when swiping through the modes.

    Connect to your lover


    Connect and play with your partner across the room or on a different continent.

    • From the app menu, tap Connect to My Lover.
    • Tap Connect to Your Lover.
    • Choose to send an SMS or an email.
    • A standardised message will appear in our messaging or email app. You can leave the message as is, or edit it as you wish. Be sure not to edit the link.
    • Send the message to your lover.
    • When your lover taps on the link, they will be directed to download the app (first-time use only) or be taken directly into the app.
    • Once your lover accepts the invitation to connect, you will be notified that they are ready to play.
    • Once you confirm that you are ready, you will be connected and your lover will have control of the We-Vibe.
    • Your screen will show a blue dot in the ‘Connect Lover’ icon at the top of the screen during the shared experience. Either partner can end the shared session at any time by tapping the end button
    • Either partner can initiate a request to Connect.

    Device Compatibility


    We-Connect is compatible with iOS (7 or newer) and Android (4.3 or newer) Bluetooth® Smart Ready (Bluetooth 4.0) products and has been tested to be compatible with the following devices:

    Apple Devices (iOS7 or newer):
    • iPhone (4S, 5, 5C, 5S, 6, 6 Plus)
    • iPad (3rd Generation)
    • iPad Mini
    • iPod Touch (5th generation)
    Android Devices (Android 4.3 or newer):
    • HTC Droid
    • HTC One (M7, M8)
    • LG Nexus
    • OnePlus One
    • Samsung Galaxy (S3, S4, S5, S6)
    • Samsung Galaxy Nexus

    We-Connect may also work with other devices equipped with Bluetooth® 4.0 and running either iOS 7 or Android™ 4.3 or newer. However, these devices have not been tested and compatibility cannot be guaranteed.

    Create a custom vibration


    • From the app menu, choose Create My Vibe.
    • Press the ‘draw vibe’ option
    • Place your finger on the light gray circle and drag your finger along the control screen
    • Press the link icon in the middle of the screen to replicate your waveform for both stimulators.
    • Press the pencil to start over
    • Press the checkmark to save

Features / Menu Items

Please note that the app menu is context-sensitive. Not all items are visible at all times. For example, once you pair your We-Vibe or register, those options no longer appear in the menu. Here is an explanation of what each of the menu options mean:

  • Pair We-Vibe


    If you have not paired a We-Vibe with the app, the first item in the menu allows you to do so.

    Sign In/Sign Out


    Register your product and create a profile

    Register


    Register in the app to save and restore your settings if needed. Registering also allows you to skip the app splash screen and gain quicker access when launching the app.

    Control


    Turn your We-Vibe on or off, access the 10+ modes and adjust their intensity.

    Create My Vibe


    Make custom vibration playlists and custom vibration waveforms. Choose a mode and duration. Add as many segments as you like. Name, save and play your custom vibe. Custom playlists are accessible from the mode selector, or by swiping through the modes on the Control screen. Once you have create a vibe, this menu item will read “My Vibes” when you click this you can create, edit and delete custom vibes and playlists.

    Connect to My Lover


    Play together — even when apart. Connect with your partner across the room or on a different continent. Send a connect message via SMS/text or email. Receive a private, secure connect link to join your smartphones.

    News & Offers


    See the latest news and offers from We-Vibe. There will be a pink notification circle to indicate that there is something new.

    We-Book of Delights


    Link to access the We-Book of Delights

    Tips and Tricks


    How to get the most enjoyment from your We-Vibe.

    Tutorial


    A brief overview of the main features of the app.

    Tell a Friend


    Tell a friend about the We-Vibe app and We-Vibe compatible products.

    Settings


    Access your personal settings and app preferences.

    We-Connect App settings screen
    We-Connect App settings screen
    • My Account- access and update your registration information and remove a connected lover.
    • Language - choose your preferred app language
    • Discretion Lock - turn the app discretion lock on/off or change your PIN
    • We-Vibe Timeout - adjust the We-Vibe sleep time (default 30 mins). Please note that this will only show up when your We-Vibe is paired.
    • Unpair We-Vibe
    • Reset We-Vibe - restore your We-Vibe to its factory settings
    • Remove Lover - lets you disconnect from your partner
    • App version information

    Mode selector


    • You can reorder the icons and delete you custom vibes from the mode selector.
    • Tap Edit in the upper right corner.
    • To delete a custom mode , tap the trash can that appears beside the mode.
    • To reorder the icons, touch and hold and then drag the icon you want to move.

    About


    • Learn about We-Connect and replay the introduction
    • Privacy Policy
    • License Agreement
    • Contact support

Frequently Asked Questions

  • How do I disconnect my We-Vibe from my phone and pair to my We-Vibe remote?


    If you have been using your We-Vibe App to control your We-Vibe but would like to use your We-Vibe remote you go to menu and into your settings. From there, select unpair We-Vibe.

    Completely exit the app.

    Press and hold the Control Button on your We-Vibe for 5 seconds or until it pulses two times.

    Your We-Vibe is now ready to pair with the We-Vibe remote

    • With the remote and We-Vibe next to each other, press and hold any button on the remote control for 5 seconds.
    • The light on the remote will blink 3 times and your We-Vibe will pulse 3 times when it’s paired

    Which phones are supported, and how do I know if mine is compatible?


    We-Vibe 4 Plus is compatible with Bluetooth® Smart Ready (Bluetooth 4.0) products including iPhone® (4S/iOS 7 or newer) and Android devices (OS 4.3 or newer).

    Supported Devices


    We-Connect is compatible with iOS (7 or newer) and Android (4.3 or newer) Bluetooth® Smart Ready (Bluetooth 4.0) products and has been tested to be compatible with the following devices: Apple Devices (iOS7 or newer):
    • iPhone (4S, 5, 5C, 5S, 6, 6 Plus)
    • iPad (3rd Generation)
    • iPad Mini
    • iPod Touch (5th generation)
    Android Devices (Android 4.3 or newer):
    • HTC Droid
    • HTC One (M7, M8)
    • LG Nexus
    • OnePlus One
    • Samsung Galaxy (S3, S4, S5, S6)
    • Samsung Galaxy Nexus
    We-Connect may also work with other devices equipped with Bluetooth® 4.0 and running either iOS 7 or Android™ 4.3 or newer. However, these devices have not been tested and compatibility cannot be guaranteed.

    Does We-Connect work on a iPad/tablet?


    We-Connect works on a variety of tablets and iPads. Below, you can find a list of supported devices and required operating systems.

    Supported Devices


    We-Connect is compatible with iOS (7 or newer) and Android (4.3 or newer) Bluetooth® Smart Ready (Bluetooth 4.0) products and has been tested to be compatible with the following devices: Apple Devices (iOS7 or newer):
    • iPhone (4S, 5, 5C, 5S, 6, 6 Plus)
    • iPad (3rd Generation)
    • iPad Mini
    • iPod Touch (5th generation)
    Android Devices (Android 4.3 or newer):
    • HTC Droid
    • HTC One (M7, M8)
    • LG Nexus
    • OnePlus One
    • Samsung Galaxy (S3, S4, S5, S6)
    • Samsung Galaxy Nexus
    We-Connect may also work with other devices equipped with Bluetooth® 4.0 and running either iOS 7 or Android™ 4.3 or newer. However, these devices have not been tested and compatibility cannot be guaranteed.

    What are the benefits of registering in the app?


    Registering means you will always have access to your custom modes, even if you delete and reinstall the app or get a new phone. When opening the app, a registered user is taken directly to the Control screen.

    Is the battery level indicator showing me my phone or my We-Vibe’s power?


    The battery level indicator lets you know how much charge is left on your We-Vibe product.

    Will the app work without WiFi or cellular service?


    The app requires an active WiFi or a cellular data connection for both the We-Vibe user and their remote lover’s smartphone/tablet when connected and sharing control. Keep in mind that video connection will use more data.

    How does We-Vibe protect my privacy?


    We take your privacy seriously. Visit our Privacy Policy for more information.

    Is We-Connect secure?


    We take much care in ensuring our customers’ privacy and security is protected. We-Connect data transmissions are encrypted and protected on secure servers. All in-app partner communications (instant messages and photos) are cleared after a partner session and are not stored. We-Connect also has a discretion lock that, when enabled, only allows a person with the correct PIN access to the app.

    How do I change my language preference?


    Language options are available on the Settings screen under the Menu.

    We-Connect is available in:

    • Chinese/Mandarin
    • Czech
    • Dutch
    • English
    • French
    • German
    • Japanese
    • Polish
    • Portuguese
    • Russian
    • Spanish

    How does my smartphone/tablet connect to the We-Vibe?


    Compatible We-Vibe products connect to your device using a Bluetooth™ low energy (Bluetooth Smart) connection.

    How close does my phone need to be to my We-Vibe product?


    Your phone and We-Vibe need to be within Bluetooth range of one another. For best results, we recommend your phone or tablet is within 3 meters (10 feet) of your We-Vibe.

    Can I pair with more than one person?


    No, you can only pair with one lover at a time. If you wish to disconnect from your partner and connect to a new one, you must first remove your partner in Settings and then initiate a new connection with your new partner. See: How do I disconnect from my lover?

    Can I pair with more than one We-Vibe?


    You can only pair with one We-Vibe product at a time. If you want to connect to a different We-Vibe product, you must first disconnect from your We-Vibe in the Setting Menu. You will then be able to connect to the new We-Vibe product.

    How do I disconnect from my lover?


    Click on the partner icon in the top right corner to end current partner session. If, at another time, both you and your lover are in the app you can click the icon and pair to each other without the need to send out a lover invitation.

    To remove or delete lover click “Remove Lover” button under settings. When this is done, a new partner pairing link has to be sent out for the partners to reestablish their connection

    What if I forget my Discretion Lock PIN?


    If you have forgotten your Discretion Lock PIN, you must delete and reinstall your app. Please note, if you have not registered, your custom modes will be lost.

    When I first launch my App why does my We-Vibe read 0-1% battery level?


    If your We-Vibe is new and you haven’t given it a complete charge the We-Vibe App will not be able to detect the level of charge. After your first complete charge your We-Vibe App will be able to tell you how much battery life your We-Vibe has.

    I have an iPhone and my partner has an Android - can we still connect?


    Yes! Our app supports cross platform connection between compatible android and iOS devices

    How to do I reset my We-Vibe to factory settings?


    • From the menu select Settings and tap Reset We-Vibe.
    • Your We-Vibe will be reset to factory settings and will need to be paired again to work with the app or We-Vibe remote.
    • Please note that the We-Vibe must be paired to your device for this option to appear.

    Where did my custom modes go?


    If you have just upgraded your We-Connect app your old modes will not be carried over.

Troubleshooting

  • I can’t pair my We-Vibe to my device.


    • Try to re-pair your We-Vibe and phone:
      • Press and hold the control button on your We-Vibe for 5 seconds. Your We-Vibe will pulse twice to let you know it’s ready to be paired.
      • Choose Pair We-Vibe from the menu.
      • Follow the prompts in your app until you receive a “Woo Hoo!” message. This indicates a pair and that the app is ready to use.
    • If it still doesn’t work:
      • Ensure your Bluetooth is enabled. If the Bluetooth is switched ON, turn if OFF and then back ON. Check with your device manufacturer if you need instructions on how to do this.
      • Make sure your We-Vibe is charged and turned on.
      • Make sure your We-Vibe and phone are within Bluetooth range (3 m / 10 ft).
      • Check to see that your smartphone is Bluetooth™ 4.0 compatible and is a supported device.
        • Make sure you are using a We-Vibe compatible product: We-Connect is compatible with iOS (7 or newer) and Android (4.3 or newer) Bluetooth® Smart Ready (Bluetooth 4.0) products and has been tested to be compatible with the following devices:

          Apple Devices (iOS7 or newer):

          • iPhone (4S, 5, 5C, 5S, 6, 6 Plus)
          • iPad (3rd Generation)
          • iPad Mini
          • iPod Touch (5th generation)

          Android Devices (Android 4.3 or newer):

          • HTC Droid
          • HTC One (M7, M8)
          • LG Nexus
          • OnePlus One
          • Samsung Galaxy (S3, S4, S5, S6)
          • Samsung Galaxy Nexus

          We-Connect may also work with other devices equipped with Bluetooth® 4.0 and running either iOS 7 or Android™ 4.3 or newer. However, these devices have not been tested and compatibility cannot be guaranteed.

    My We-Vibe has been paired, but it’s not responding to the app.


    • By default, after 30 minutes of inactivity your We-Vibe will go into sleep mode, to preserve battery life. To wake your We-Vibe up, turn it on with the control button on the top of the We-Vibe massager.
    • If you wish to adjust the sleep time of your We-Vibe, you can change it in under Settings in the menu of the app.
    • If you are still having trouble, make sure your We-Vibe and phone are within Bluetooth range (3m / 10 ft).

    My lover did not get the link via SMS/text or email.


    • Ensure your WiFi or cellular data is turned on for both your and your lover’s phones.
    • Choose Connect to My Lover from the menu.
    • Ensure you are sending the SMS/text to the correct number or the email to the correct address.
    • If the problem persists, try sending the message by the alternate method or have your lover send you the request.

    Please note that if you chose the email option and your lover has not received the request to connect be sure to check your junk mail.

    The link my lover received does not work.


    • Tap Settings in the menu. Remove Lover.
    • Send your lover a new request to connect.

    Please note that if you have previously connected to another lover/device, you must first remove that partner/device before you can add a new partner.

Apple, the Apple logo, and iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.